Sender registration and KYC (Prabhu)

The sender is the person who pays in India. Before the first transfer the sender is registered with Prabhu once and passes KYC. This guide goes through every screen, with an example.

Example used below: sender Ramesh Kumar, mobile 99981 25251, ID Citizenship no. 12-01-75-04321. Use your own details.

Before you start

You need	Why
The sender's mobile number that can receive an OTP	Prabhu sends an OTP to verify the sender
The sender's ID (Citizenship, Passport or Aadhaar)	Its number and dates are asked in the form
For Citizenship / Passport: photos of the document (front, back) and a photo of the sender holding the document	They are uploaded after registering
Sender details: father's name, email, Nepal address and India address	All are required

Step 1: Search the sender

1. Open Services → Remittance → Prabhu.
2. Type the sender's 10-digit mobile number in Sender mobile number.
3. Tap Search.

• If the sender is already registered, you see Sender Details (go to Step 5).
• If not found, the app says "Sender is not verified in Prabhu. Please complete the KYC/Sender registration form." and opens Sender Registration.
• "Mobile number must be exactly 10 digits": re-type the number without +91 or 0.

Step 2: Fill the Sender Registration form

Every field marked * is required. The Send OTP button stays grey until all required fields are filled.

Personal Information

Field	What to enter	Example
Full Name *	As on the ID	Ramesh Kumar
Gender	Male / Female / Other	Male
Date Of Birth *	Pick from the calendar	08/08/1995
Mobile Number *	Already filled from your search	9998125251
Father Name *	Father's full name	Mohan Kumar
Email *	A working email	ramesh.kumar@example.com
Nationality	Nepalese is pre-selected	Nepalese

Permanent Address (Nepal): Address *, State, District, Local Town (choose from the lists; district depends on the state, local town on the district) and Ward No *.

Temporary Address (India): Address *, PIN Code * (6 digits, e.g. 110092), Country (India), State, District and City *.

Additional Information

Field	What to enter	Example
ID Type	Citizenship, Passport or Aadhaar (see the table below)	Citizenship
ID Number *	See the rules below	12-01-75-04321
Id Issued Date AD *	Date printed on the ID	03/03/2015
ID Issued Place *	Place of issue	Bhojpur
Employer / Occupation *	Job or business	Shop assistant
Customer Type, Annual Income, Source Income Type	Choose from the lists	Individual, Below 1 Lakh, Salary

What each ID type needs

ID type	Fields asked	ID Number rule
Citizenship	ID Number, Issued Date AD, Issued Place (all required)	3 to 15 characters; dashes and slashes are fine
Passport	ID Number, Citizenship Number, Issued Date AD, Expiry Date; Issued Place is optional	6 to 15 letters or digits, no spaces or symbols
Aadhaar	Aadhaar number	12 digits (or only the last 4)

Dates must be real: the issue date cannot be in the future. For a passport the expiry date is mandatory.

Step 3: Send the OTP and verify the sender

1. Tap Send OTP. An OTP goes to the sender's mobile.
2. The Verify Sender screen opens. It shows the number the OTP went to and a Ref number.
3. Type the OTP. Example: 4 8 2 9 1 5.
4. Tap Verify & Register.

• Resend OTP in 60s: you can ask again only after the counter ends.
• Cancel returns to the form; nothing is registered.
• If the OTP is wrong or has expired the app shows the reason; ask for a new one.

Step 4: Upload the documents (Citizenship and Passport)

After you register, the sender needs KYC approval. For Citizenship or Passport the Document Upload Required section opens with the status Documents Required.

Upload three pictures. The labels show the document name (here Citizenship):

1. Citizenship Front Image *: the front side.
2. Citizenship Back Image *: the back side.
3. Customer Photo Holding Citizenship *: the sender holding the original document in hand.

Each file must be 1 MB or smaller. If a photo is bigger the app makes it smaller by itself and tells you, for example "id-front-big.jpg was 7.5 MB, made smaller to 953 KB.". A PDF cannot be made smaller, so use a picture.

When all three files show, tap Submit Documents & Verify.

Take clear, straight photos where every word and the photo are readable. Blurry or cropped photos get rejected.

Step 5: Check the KYC status

Open the sender (Search by mobile). The Sender Details card shows KYC:

KYC	Meaning	What to do
Documents Required	No documents sent yet	Upload them (Step 4)
Under Review	Prabhu is checking the documents	Wait. Search again later
KYC Rejected	Prabhu rejected them	Resubmit Documents with clearer photos
Verified	Approved	You can add a receiver and send money

While the status is not Verified the card shows CanSendTransaction: No, and the app may say "Transaction Limit Reached". That message is only about KYC being incomplete.

Aadhaar eKYC (fingerprint)

For an Aadhaar sender the KYC is done on the phone, with a fingerprint scanner:

1. Tap Start eKYC. A secure RBL page opens; the sender completes the Aadhaar verification there.
2. Tap Check Status (it also checks by itself once the window is closed).
3. When Aadhaar is verified, enroll the fingerprint: choose the scanner, tap Capture, then Submit Enrollment.
4. Onboarding finishes by itself. If it does not, tap Retry Onboarding.

If the RBL page closes or fails, tap Continue eKYC to start a fresh page. Each page link works once, so never reload an old one.

Transaction limit

A sender can make 10 transactions per year (the card shows used / 10 and how many are left). When it is used up the app shows "Transaction Limit Reached".

Common problems

Problem	Fix
Send OTP is grey	A required field is empty or wrong. Check every * field, the PIN code (6 digits) and the ID number rule
No OTP	Wait for the counter, tap Resend OTP; check the sender's number
A file will not upload	Use a JPG / PNG picture. PDFs over 1 MB cannot be used
Status stays Under Review	Prabhu is still checking; try again later or raise a support ticket
KYC Rejected	Upload the documents again, clearer