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IME Remittance Guide

Send money from India to Nepal via IME. You need to complete eKYC once, after which you can transfer anytime.

Requirements​

  • ✅ Registered and logged in member
  • ✅ Verified mobile number
  • ✅ Aadhaar card (for eKYC)
  • ✅ Beneficiary details (who in Nepal will receive the money)

Part 1: eKYC Registration (First Time Only)​

Complete eKYC before your first IME transaction.

Step 1: Open IME Section​

In the app, go to Remittance → IME.

Step 2: Customer Registration​

Enter your details:

  • Full Name (as on Aadhaar)
  • Date of Birth
  • Gender
  • Address (India)
  • Aadhaar Number

Step 3: Verify OTP​

An OTP will be sent to your registered mobile → Enter OTP → Confirm

Step 4: Registration Complete​

Your eKYC is now registered. You can proceed with transfers.

Part 2: Send Money (Transaction)​

Step 1: Check Exchange Rate​

The app will show the current exchange rate (INR → NPR). Review and accept to proceed.

Step 2: Enter Beneficiary Details​

  • Receiver Name (who will receive the money in Nepal)
  • Receiver Mobile
  • Receiver Address (Nepal address)
  • Bank Details:
    • Bank Name
    • Branch
    • Account Number
    • IFSC / Routing Number

Step 3: Enter Amount​

Specify the amount in INR. The app will show the converted NPR amount.

Step 4: Confirm Transaction​

Review all details → Tap Confirm.

Step 5: OTP Confirmation​

An OTP will be sent to your mobile → Enter OTP.

Step 6: Transaction Complete 🎉​

Transaction successful! You will receive an SMS and in-app notification. The receiver can collect the money in Nepal.

Transaction Status​

Check transaction status in IME History:

  • Pending — Being processed
  • Completed — Successfully transferred
  • Failed — An error occurred (contact support)

Reference Data​

Before starting, the app shows:

  • Countries List — Available destination countries
  • States List — Indian states
  • Banks List — Nepali bank list
  • Occupations — Dropdown options
  • ID Types — Accepted identity documents

Frequently Asked Questions​

Q: How long does a transfer take? A: Usually a few minutes.

Q: What is the maximum amount I can send? A: Limits are set as per RBI guidelines. Check in the app.

Q: Is Aadhaar mandatory for eKYC? A: Yes, Aadhaar is required for IME eKYC.

Q: Can I save multiple beneficiaries? A: Beneficiaries are added per transaction. Saved beneficiaries are not currently supported.

Q: What if a transaction fails? A: Contact support by creating a Support Ticket in the app.