Prabhu Remittance Guide
Send money from India to Nepal via Prabhu — an alternative remittance provider.
Requirements
- ✅ Registered and logged in member
- ✅ KYC completed (Aadhaar / PAN)
- ✅ Beneficiary details ready
Step-by-Step Process
Step 1: Open Prabhu Section
In the app, go to Remittance → Prabhu.
Step 2: Customer Registration (First Time)
If using Prabhu for the first time, create a customer profile:
- Enter personal details (Name, DOB, Gender, Address)
- Select ID proof type (Aadhaar / PAN / Passport)
- Enter ID number
- Verify with OTP
Step 3: Manage Beneficiary
Add a New Beneficiary
Add the person who will receive the money:
- Receiver Name
- Receiver Mobile Number
- Relation (Family / Friend / Other)
- Country — Nepal
- Address — Full address in Nepal
Validate Beneficiary
- The system will validate the beneficiary details
- Proceed if valid
Step 4: Enter Bank Details
- Bank Name (Nepali bank)
- Branch Name
- Account Number
- Routing Code / IFSC (if applicable)
- The system will validate the bank account
Step 5: Create Transaction
- Amount — Enter how much to send (INR)
- Service Charge — Check the applicable fee
- Total Payable — Amount + Service Charge
- Transaction Type — Select Normal or Express
Step 6: Confirm Transaction
- Review all details
- Tap Confirm
- Enter OTP sent to your mobile
Step 7: Transaction Complete 🎉
Success! You will receive a confirmation. The receiver can collect the money in Nepal.
Other Prabhu Features
Check Service Charge
Check the fee before sending — see how much the transfer will cost.
Cancel a Transaction
If a transaction is still pending, you can cancel it.
Register a Complaint
If there is an issue:
- Register Complaint — Describe the problem
- Complaint ID — You will receive a reference number
- Track Complaint — Monitor status updates
Transaction History
View all past transactions:
- Completed
- Pending
- Cancelled
- Failed
IME vs Prabhu — Comparison
| Feature | IME | Prabhu |
|---|---|---|
| eKYC | Aadhaar-based | Multiple ID options |
| Beneficiary | Per transaction | Manage separately |
| Complaint System | Via support | In-app complaint |
| Transaction Cancel | Limited | Supported |
| Service Charge | Fixed | Dynamic (check before send) |
FAQs
Q: Can I use both IME and Prabhu? A: Yes, both are available. Use whichever suits you best.
Q: How long does a Prabhu transfer take? A: Usually 5-10 minutes.
Q: Can I save a beneficiary? A: Yes, you can manage multiple beneficiaries.
Q: How do I know the service charge? A: Use the Service Charge Check option in the app before sending.
Q: What if I face an issue? A: Use Register Complaint or create a Support Ticket in the app.