Support and complaints
Raise a ticket
- Open Support and tap Create Ticket.
- Choose the topic and describe the problem. Add the reference number or UTR and a screenshot where you have one.
- Send. You get a ticket number.
- Chat with the support team on the ticket and see its status until it is Resolved.
Complaints
My Complaints lists your tickets and their status. For a money transfer, you can also register a complaint in the Prabhu section; keep the complaint ID.
What to include
| Problem | Send this |
|---|---|
| Top-up not showing | UTR, amount, date, screenshot |
| Transfer problem | Reference / PIN number, sender and receiver name |
| Payment problem | Transaction reference from My Transaction |
| Account problem | Registered mobile number |
Common questions are in the FAQ.