User guide
For anyone with a basic Online Saathi account.
What you can do as a User​
- Pay bills and recharge: mobile, electricity, DTH, broadband and more (BBPS in India, bill payment in Nepal).
- Book bus tickets and event tickets.
- Find jobs and apply with your resume; look at daily work near you.
- Government schemes: check if you are eligible and apply.
- Community: read and post in your community feed.
- Support: raise a ticket and chat with the support team.
Your wallet​
Money for paid services is taken from your wallet.
- Open Add Balance and pick a bank account or QR shown there.
- Send the money from your bank app (IMPS / NEFT / UPI).
- Submit the top-up request with the amount, deposit date, UTR / reference number and a screenshot.
- The request is checked by your White Label (usually within 24 hours). After approval the balance appears in your wallet.
Each UTR number can be used only once.
My Transactions and statements​
My Transactions lists everything that moved your money. Each row shows the service, company (who you bought from), amount, status and reference number. Use the date filter and scroll for more.
Keep your account safe​
- Never share your OTP or password. Online Saathi staff will not ask for them.
- Login Devices (Settings) shows where you are signed in. Sign out any device you do not recognise.
- Turn on 2-step verification in Settings if you like.
Want to earn or send money to Nepal?​
Become a Member to send money, or ask a Saathi to help you register.