FAQ

I did not get my OTP. OTP is sent on WhatsApp first and falls back to SMS. Wait 30 seconds, then use Resend. OTP is valid for 10 minutes.

My wallet top-up is not showing. Top-ups are approved by your White Label after they check the UTR number and screenshot, normally within 24 hours. If it was rejected you will see the reason and can submit again.

A money transfer failed. Is my money safe? Yes. The amount is only held while the transfer is in progress. If the provider says it failed, the hold is released and the full amount is available again. If the provider is slow to answer, the hold stays until it is confirmed either way.

Why am I logged out? On a browser you are signed out after 15 idle minutes. The mobile app stays signed in until you log out.

How do I see where I'm signed in? Settings → Login Devices. You can sign out any single device.

Which services can I use? It depends on your role, your location and what your White Label has switched on. If a service is missing, ask your White Label's support.

How is the fee for Member / Saathi decided? By your White Label, per location. The exact amount is shown before you pay.

I forgot my password. Use Forgot Password on the login screen: verify the OTP and set a new password (8+ characters with upper case, lower case, number and symbol).

Who do I contact? Raise a ticket from Support in your dashboard.